Frequently Asked Questions

Disaster recovery (DR) is a comprehensive strategy and set of technologies that enable your organization to quickly recover IT systems, applications, and data after unexpected disruptions. These disruptions can include natural disasters, cyberattacks, hardware failures, human error, or power outages.

Without proper disaster recovery, businesses face:

• Extended downtime leading to lost revenue
• Permanent data loss affecting operations
• Damage to customer trust and reputation
• Regulatory compliance violations and penalties
• Inability to meet contractual SLAs

HealaGuard's disaster recovery solutions ensure your business can maintain operations and recover quickly from any disruption.

HealaGuard stands out through our combination of enterprise-grade technology and personalized service:

• 99.99% uptime guarantee backed by SLAs
• Real-time replication with near-zero RPO
• Multi-cloud flexibility (AWS, Azure, Google Cloud)
• Annual readiness drills to test and improve your DR plan
• 24/7 monitoring and support from certified specialists
• Customized solutions tailored to your specific needs
• Transparent pricing with no hidden fees

We treat every client—whether Fortune 500 or mid-size enterprise—with the same level of dedication and expertise.

We serve mid-size to Fortune 500 companies across various industries including:

• Healthcare organizations and research institutions
• Financial services and banking
• Technology companies and SaaS platforms
• Manufacturing and supply chain operations
• Retail and e-commerce businesses
• Nonprofits and educational institutions

Our clients share a common need: mission-critical data protection and zero-tolerance for downtime.

Real-time data replication is the continuous synchronization of data from your primary systems to secondary backup locations. Unlike traditional backups that run on a schedule (hourly, daily), real-time replication captures every change as it happens.

This provides several critical benefits:

• Near-zero Recovery Point Objective (RPO) - minimal to no data loss
• Instant failover capabilities when needed
• Always up-to-date backup copies
• Protection against ransomware and corruption

HealaGuard's replication technology works at the block or byte level, ensuring efficiency and accuracy across all supported platforms.

RPO (Recovery Point Objective) is the maximum amount of data you can afford to lose, measured in time. For example, an RPO of 15 minutes means you can lose up to 15 minutes of data in a disaster.

RTO (Recovery Time Objective) is the maximum amount of time it takes to restore your systems after a disaster. For example, an RTO of 1 hour means your systems must be operational within 60 minutes.

HealaGuard delivers:

• RPO: Near-zero with real-time replication
• RTO: Minutes with automated failover

We help you define appropriate RPO/RTO targets based on your business requirements and budget.

Yes! HealaGuard specializes in multi-cloud disaster recovery. We support:

• Amazon Web Services (AWS)
• Microsoft Azure
• Google Cloud Platform (GCP)
• On-premises data centers
• Hybrid cloud configurations

You can replicate from any source to any destination, providing maximum flexibility and avoiding vendor lock-in. Our platform manages all replication and failover operations seamlessly across different cloud providers.

Our automated failover system continuously monitors your primary infrastructure for issues. When it detects a failure that meets your configured thresholds, it automatically:

• Verifies the failure is genuine (not a false alarm)
• Initiates failover to your backup systems
• Redirects traffic and updates DNS if needed
• Notifies your team of the failover event
• Monitors backup systems for proper operation

You can choose between fully automatic failover or manual approval, depending on your preferences. Once your primary systems are restored, we can fail back automatically or on command.

Implementation timelines vary based on your environment's complexity:

• Simple environments: 2-4 weeks
• Standard enterprise: 4-8 weeks
• Complex multi-cloud: 8-12 weeks

Our implementation process includes:

• Discovery and assessment
• Solution design and architecture planning
• Infrastructure provisioning
• Replication configuration and testing
• Failover testing and validation
• Team training and documentation
• Go-live support

We work closely with your team throughout the process to minimize disruption to your operations.

HealaGuard provides comprehensive 24/7/365 enterprise support:

• Round-the-clock monitoring of your DR infrastructure
• Immediate response to critical alerts
• Direct access to certified DR specialists
• Regular health checks and optimization reviews
• Proactive notification of potential issues
• Assistance with failover procedures when needed

Our support team includes cloud architects, security experts, and disaster recovery specialists with decades of combined experience.

Annual readiness drills are comprehensive disaster recovery exercises where we simulate real disaster scenarios to test your organization's response. These drills:

• Validate that your DR plan works as expected
• Train your team on proper procedures
• Identify gaps or weaknesses in your strategy
• Test communication and coordination protocols
• Measure actual RTO/RPO performance
• Generate compliance documentation

After each drill, we provide a detailed report with findings and recommendations for improvement. This ensures your organization is truly prepared, not just theoretically protected.

Security is fundamental to everything we do at HealaGuard:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication (MFA) required
• Role-based access control (RBAC)
• Regular security audits and penetration testing
• Continuous vulnerability monitoring
• Isolated network architecture
• Comprehensive audit logging

We treat your data with the same care and security we would demand for our own sensitive information.

HealaGuard maintains rigorous compliance standards:

• SOC 2 Type II: Independently audited security controls
• HIPAA: Healthcare data protection compliance
• PCI DSS: Payment card industry standards (when applicable)

We also support organizations with requirements for:

• GDPR (European data protection)
• CCPA (California privacy laws)
• Industry-specific regulations

Our platform provides audit trails, compliance reporting, and documentation to support your regulatory requirements.

Our pricing is customized based on your specific needs and considers:

• Amount of data being protected
• Number of systems and applications
• Required RPO/RTO targets
• Cloud platform(s) being used
• Compliance requirements
• Level of support needed

We believe in transparent, predictable pricing with no hidden fees. Every proposal includes a detailed breakdown of costs and services. Contact us for a free assessment and customized quote.

Yes! We offer complimentary disaster recovery readiness assessments for qualified organizations. During this assessment, we:

• Review your current backup and DR infrastructure
• Identify potential vulnerabilities and gaps
• Assess your actual vs. required RPO/RTO
• Provide recommendations for improvement
• Design a customized DR solution
• Deliver a detailed proposal with transparent pricing

There's no obligation, and you'll gain valuable insights into your disaster recovery readiness regardless of whether you choose HealaGuard.